Terms of use
Plain terms for a small marketplace. These need review by counsel before Orderly.Food operates commercially.
What Orderly.Food is
We are an intermediary. We connect buyers with independent home cooks who prepare and sell food in their own kitchens. We do not cook, store, transport or sell food ourselves, and we are not a party to the food you buy.
Your account
You are responsible for what happens under your account, and for keeping your sign-in details to yourself. You must be old enough to enter a contract in your jurisdiction.
Orders are prepaid and pickup only
Portions are confirmed only after payment is verified. You collect the food yourself during the pickup window shown on the listing. We do not deliver, and we do not accept payment at the door.
Cancellation and refunds
See the refund policy, which forms part of these terms.
Acceptable use
Do not scrape the service, attempt to enumerate seller addresses, manipulate ratings, or use the service to harass a cook or a buyer. We may suspend accounts that do.
Liability
Cooks are responsible for the food they sell, including its safety, accuracy of description and compliance with food law. Our liability to you is limited to the amount you paid on the order in question, except where the law does not allow that limit.
Changes
We will tell you before these terms change in a way that affects an order you have already placed. Orders already paid for keep the terms they were sold under.