Contact us

Legal / registered name

Taksham Enterprise

Proprietor

Amit Singh Sisodia

Trading name

Orderly.Food

Business type

Sole proprietorship — online marketplace (intermediary) for home-cooked food

Registered address

Taksham Enterprise
[E-23]
[Sainik School Chittaurgarh]
Chittaurgarh, Rajasthan [312001]
India

Email

amit@orderly.food

Phone

[+91 8105502345]

Support hours

Monday to Saturday, 9:00 am to 7:00 pm IST

Orderly.Food is an online marketplace that connects home cooks in a neighbourhood with buyers living within walking distance of them. Cooks who are already cooking for their own family list a small number of extra portions; buyers reserve and pay for a portion in advance and collect it in person from the cook’s door during a stated pickup window.

We are an intermediary. We do not cook, store, package, transport or deliver food, and we do not sell food ourselves. Every sale is a contract between the buyer and the cook. Each cook holds an FSSAI registration, which we verify before their kitchen is allowed to sell.

There is no delivery. All orders are collected by the buyer in person. We operate in selected neighbourhoods in India; the areas currently served are listed on the home page.

Buyers pay the price the cook sets for the food, plus a platform fee of 5% of that price, shown separately at checkout before payment. On a ₹180 meal the buyer pays ₹189 — ₹180 for the food and ₹9 to us. We deduct a 5% commission from the cook, so the cook receives ₹171 on that order and is settled to their registered bank account.

There is no subscription, no listing fee and no delivery charge. Full details are on the fees page.

All orders are prepaid. Payments are processed by a payment aggregator licensed by the Reserve Bank of India. We do not receive or store card numbers, UPI PINs or net-banking credentials.

Refunds are made to the original payment method. Cancellation and refund terms are set out in full in the refund policy, alongside our terms of use and privacy policy.

The fastest route is to open the order in your account and tap “something’s wrong with this order” — it reaches us with the order details attached. Food-safety reports are read the same day.

You can also write to amit@orderly.food from the email address on your account, quoting your order number.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, complaints not resolved through the routes above may be escalated to our Grievance Officer.

Name

Amit Singh Sisodia

Designation

Grievance Officer

Email

support@orderly.food

Address

[E-23], [Sainik School Chittaurgarh]
Chittaurgarh, Rajasthan [312001], India

Complaints are acknowledged within 48 hours and resolved within 30 days of receipt.

Questions about verification, listings, payouts or settlements: amit@orderly.food. If you are applying to open a kitchen, our guide to the FSSAI registration answers most questions before you write in.