Privacy
The short version: we collect what an order needs, we encrypt home addresses, and we do not sell anything about you.
What we collect
Your name, and an email or mobile number. An approximate location if you share it, or a PIN code if you type one. Your orders, reviews and support messages. For cooks: legal name, address, FSSAI registration, identity document, PAN reference and settlement details.
Home addresses
A cook’s exact address is encrypted at rest and released to a buyer only after payment is verified, only for the day of pickup. Public search results carry an approximate location, never the real coordinates. This is enforced in one place in our code so it can be audited.
Identity documents
Compliance documents live in private storage. Only our verification team can open them, access is time-boxed, and every view is written to an audit log against the person who opened it.
What we never store
Card numbers, UPI PINs or bank credentials. Payments are handled by a licensed payment provider; we keep only a reference and the last four digits of an account so a human can recognise it.
Your rights
You can ask for a copy of your data, ask us to correct it, or ask us to delete your account. Write to privacy@orderly.food. Some records — order receipts, settlement history, audit logs — must be retained for tax and food safety reasons even after an account closes.
Cookies
Session cookies to keep you signed in, and local storage for your cart, your chosen locality and your order tracking links. No advertising trackers.