HELP
Talk to a person.
If something went wrong with an order, the fastest route is to open that order and report it — it reaches us with all the context attached.
Order problems
Open the order, tap “something’s wrong with this order”, and tell us what happened. Food-safety reports are read the same day.
Grievance officer
As required under Indian intermediary rules, complaints that are not resolved through the in-app route can be escalated to our grievance officer.
grievance@orderly.food
Response within 48 hours, resolution within 30 days.
For cooks
Questions about verification, listings or settlements: sellers@orderly.food.
Everything else
hello@orderly.food